Privacy Policy

At Arc Hound Studios ("Company," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit or make a purchase from our website, archoundstudios.com ("Website"). By using the Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information from you when you:

• Place an order for physical or digital products.

• Contact us for support or inquiries.

The types of personal information we collect include:

• Name

• Shipping address

• Email address

• Phone number (if applicable)

• Payment information (processed securely by our third-party payment processors)

2. How We Use Your Information

We use the personal information we collect solely for the following purposes:

• Processing and shipping orders: Your name, address, and contact information are used to fulfill your orders and deliver products to you.

• Communicating with you: We may use your email address to send order confirmations, updates on your purchase, or responses to customer inquiries.

• Improving our services: We may analyze data internally to improve our website and the customer experience.

3. Data Protection and Security

Arc Hound Studios is dedicated to protecting your personal information and ensuring the security of any data you provide to us. Our website, archoundstudios.com, uses industry-standard security measures, including encryption, to protect the confidentiality of your personal information. While we do not store payment information directly on our servers, it is processed securely by third-party payment providers that are widely used across the industry, including major video gaming platforms.

Third-Party Payment Providers:
We partner with reputable payment providers that are responsible for processing all payment information securely. These providers are compliant with the highest industry standards for data security and are used by many leading companies worldwide.

Limitation of Liability for External Threats

While we trust and rely on the robust security measures of our third-party payment processors, Arc Hound Studios cannot be held liable for any breaches of data or unauthorized access that occur due to external threats or vulnerabilities within these third-party systems.

Non-Liability Clause:

In the event of a data breach, system hack, or any unauthorized access originating from the systems of our third-party payment providers, Arc Hound Studios explicitly disclaims liability for any resulting theft, loss, or damage of personal information.

Users agree that no legal action will be brought against Arc Hound Studios for any incident arising from such breaches or security incidents. Instead, responsibility and any claims associated should be directed toward the third-party payment providers.

We encourage our users to review the security policies of these providers to understand the measures in place and the remedies available in such events.

Security Assurance:
We assure you that our integration with these payment platforms adheres to strict standards and is regularly reviewed to ensure compliance with current best practices and regulations.

4. Legal Compliance and User Cooperation

Arc Hound Studios commits to cooperating fully with users and legal authorities in the event of any investigation into security breaches or data incidents. We strive to ensure transparency and maintain trust with our clients, but we also urge our users to understand and acknowledge the division of responsibility as outlined.

By using archoundstudios.com, users acknowledge and agree that Arc Hound Studios shall not be responsible for any external security breaches and that the liability for securing payment information strictly rests with the third-party payment providers.

5. Clan Activities and Privacy

For any clan activities or community features related to the gaming or social aspects of our platform, we ensure that:

• All clan activities and communications are private and secured.

• We do not share, sell, or disclose any information related to these activities.

• We do not share, sell, or disclose any user information to any authorities without any legal obligations.

6. Sharing and Selling Data

We do not sell, share, or disclose your personal information to any third parties, except as necessary to process your orders (e.g., shipping carriers or payment processors). Your data is never shared for marketing purposes or sold to any other organizations.

7. Cookies

We may use cookies on our Website to enhance your user experience. Cookies are small data files that are placed on your device to track your browsing activity and remember certain settings. These cookies are used solely for the purpose of improving website functionality and user experience.

8. Third-Party Services

We use third-party services (such as payment processors and shipping carriers) to facilitate transactions and deliver your products. These third-party providers only have access to the information needed to perform their respective services and are required to protect your personal data in accordance with applicable privacy laws.

9. Your Rights

You have the right to:

• Access, update, or correct your personal information.

• Request deletion of your personal data (unless it is required for processing an order or fulfilling legal obligations).

• Opt out of any marketing communications, though we do not currently send promotional emails.

To exercise these rights, please contact us at: support@archoundstudios.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. It is your responsibility to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Arc Hound Studios
3434-135 Kildaire Farm Rd
Cary, NC 27518
Email: archoundstudios@gmail.com